Privacy Policy

1. Who we are

Zorani Expeditions Ltd (“Zorani”, “we”, “us”) is the data controller for personal information collected through this website and our booking process. We are committed to handling your data with care and in compliance with applicable data protection law.

2. What data we collect

We may collect the following categories of personal data:

• Enquiry data: name, email address, phone number, travel dates, group size, and any notes you provide when submitting a journey enquiry or contact form
• Booking data: passport information, dietary requirements, emergency contacts, and health information required for safari planning
• Usage data: pages visited, time on site, referral source — collected via analytics tools (Google Analytics 4)
• Communication data: records of email and message exchanges

3. How we use your data

We use your personal data to:

• Respond to journey enquiries and prepare itinerary proposals
• Process and manage confirmed bookings
• Communicate journey logistics, updates, and documentation
• Comply with legal obligations (e.g. entry requirements, permit applications)
• Improve our website and services through aggregated analytics

We rely on legitimate interests or contractual necessity as our lawful basis for processing. We will ask for your explicit consent before sending marketing communications.

4. Who we share data with

We share your data only where necessary: with in-country ground operators and lodges to fulfil your booking, with payment processors to handle transactions, and with permit authorities (e.g. Uganda Wildlife Authority, Rwanda Development Board) for activity permits. We do not sell your data.

5. Data retention

Enquiry data is retained for 2 years. Booking data is retained for 7 years for legal and accounting purposes. You may request deletion of enquiry data at any time where we have no ongoing obligation to retain it.

6. Cookies and analytics

This site uses Google Analytics 4 to collect anonymised usage statistics. GA4 cookies are set only after you interact with the site. You can opt out using browser cookie controls or a Google Analytics opt-out extension. We do not use advertising or tracking cookies.

7. Your rights

Under applicable data protection law you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request erasure (subject to legal retention obligations)
• Object to or restrict processing
• Data portability in a machine-readable format
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at info@zoraniexpeditions.com. We will respond within 30 days.

8. Security

We maintain appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Data is stored on servers with encryption at rest and in transit.

9. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page indicates when the current version was last revised. Continued use of this website after changes constitutes acceptance.

10. Contact

For privacy-related queries or to exercise your rights, email us at info@zoraniexpeditions.com.